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An escalation plan is a set of procedures set in place to deal with potential problems in a variety of contexts. In a call center, for example, an escalation plan specifies measures to be implemented when unexpected strain or an increased level of stress is placed upon the center. This stress can be in the form of a disaster or increased call volume. The escalation plan is put into effect once a certain threshold is hit, such as when the queue hits an unacceptable level.

Some strategies managers should remember when designing an escalation plan include:

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Product type Sandals
Ref. 112147
Season Spring/Summer
Construction Vulcanized
Size reference 38
Colour Beige
Platform height 3 cm
Heel height 8.5 cm
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