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An escalation plan is a set of procedures set in place to deal with potential problems in a variety of contexts. In a call center, for example, an escalation plan specifies measures to be implemented when unexpected strain or an increased level of stress is placed upon the center. This stress can be in the form of a disaster or increased call volume. The escalation plan is put into effect once a certain threshold is hit, such as when the queue hits an unacceptable level.

Some strategies managers should remember when designing an escalation plan include:

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Product description

Item No. 56308_000044413

The Dune London 'Amaretti' court shoe is a timeless style. Showcasing a slimline high stiletto heel and a chic pointed toe. This stylish shoe is perfect for day-to-night outfit transitions.

  • Fastening: slip-on
  • Upper: synthetic
  • Lining: synthetic
  • Sole: synthetic
  • Wipe clean
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