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An escalation plan is a set of procedures set in place to deal with potential problems in a variety of contexts. In a call center, for example, an escalation plan specifies measures to be implemented when unexpected strain or an increased level of stress is placed upon the center. This stress can be in the form of a disaster or increased call volume. The escalation plan is put into effect once a certain threshold is hit, such as when the queue hits an unacceptable level.

Some strategies managers should remember when designing an escalation plan include:

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Product description

Item No. 56308_000046559

Create sporty yet feminine looks with Steve Madden's Corey wedge trainer. Embellished in rhinestone detailing with a metallic branded tab. It's finished with a side zip fastening and chunky contrasting sole.

  • Fastening: lace up
  • Upper: glitter
  • Lining: synthetic
  • Sole: synthetic
  • Wipe clean
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